Digital Counter / Self-Service Payments

Automate repetitive payments, reduce counter congestion, and provide citizens or customers with a fast, secure, and simple way to pay for services, taxes, bills, or other obligations. The solution is suitable for public institutions, utilities, public services, banks, lending, and insurance.

Shorter queues at the counter

A portion of repetitive payments shifts to self-service, reducing pressure on staff and wait times.

Fast and intuitive payments

Users can complete simple payments in a clear, step-by-step guided flow, without manual processing.

Less repetitive work

The team is no longer tied up with routine collections and can handle requests that truly require human intervention.

More transparent collections

Every transaction is recorded and traceable, for better control over payments, amounts, and collection methods.

Greater payment security

Self-service processing reduces direct cash handling and lowers the risk of errors or discrepancies.

Better experience for the public

Citizens and customers have access to a fast, modern, and easy-to-use alternative for routine payments.

Models Payment Terminals

With over 16 years of experience, 25,000+ kiosks installed, and projects delivered in 28 countries, we combine in-house production capacity with fast integration and full technical support.

Easy 1

Self-service kiosk for hotel reception, equipped for ID identification, payments, check-in/check-out, and room access. Designed for accommodation units that want to digitize their reception and reduce staff dependency.

Easy 2

Self-service payment terminal suitable for locations with constant traffic, where a visible, intuitive, and easy-to-use collection point is needed.

Easy Desk 1

Self-service kiosk with a large 32” screen, designed for maximum visibility and intuitive interaction. It processes check-in/out and card payments and allows flexible mounting: in-wall, in-furniture, or on a stand.

Easy Desk 2

Compact desktop terminal for self-service payments, suitable for locations that need fast collections without installing a large kiosk.

EasyPay solutions in action

Review from client

Adrian Badea

CEO, SelfPay

“Throughout SelfPay’s evolution, EasyPay has been one of our most important partners in distribution and business development. Through Serghei Fraseniuc and his team, EasyPay has represented a benchmark of operational excellence for us, a trusted partner, and a real contributor to SelfPay’s growth to its current level.”

Why EasyPay

With over 16 years of experience, 25,000+ kiosks installed, and projects delivered in 28 countries, we combine in-house production capacity with fast integration and full technical support.

01. Card & Cash

Complete payment automation, with card and cash options, banknote verification, change dispensing, and receipt issuance.

02. Flow adapted to the organization

The solution is configured based on the services offered, payment types, location, and user volume.

03. Operational Integration

Integration with existing systems, payment processors, fiscal compliance, databases, or internal platforms, depending on the project.

04. Control over collections

Transactions can be tracked more clearly, with reports by service, location, payment method, or time period.

05. Complete Implementation

EasyPay covers configuration, installation, testing, team training, and the support needed for launch.

06. Ongoing Support

We provide service, maintenance, and technical assistance for stable operation after implementation.

The workflow

With over 16 years of experience, 25,000+ kiosks installed, and projects delivered in 28 countries, we combine in-house production capacity with fast integration and full technical support.

01.

Flow analysis

We understand what types of payments are made, where congestion occurs, and which processes can be automated.

02.

Solution recommendation

We select the appropriate model and configuration for the location, user volume, and required payment methods.

03.

Service configuration

We set up payment types, usage steps, displayed messages, and documents issued after the transaction.

04.

Integration & testing

We verify terminal operation, payment processing, and integration with necessary systems before launch.

05.

Installation & training

We install the equipment and train the team for operation, administration, and basic checks.

06.

Post-launch support

We provide assistance, maintenance, and adjustments for stable operation over time.

Who is implicat

On the client side

Manager / operations lead

Helps us understand how the location operates and validates the order and payment flow.

IT / technical

Gets involved only if the project requires integration with existing systems.

On the EasyPay side

Project Manager

Coordinates the project and communication throughout the implementation.

Technical team

Configures, installs, tests, and provides post-launch support

Questions & answers

What is a digital counter for self-service payments?

It is a self-service terminal through which users can pay for services, taxes, bills, or other repetitive payments without depending on a counter operator.

What types of organizations is it suitable for?

The solution is suitable for public institutions, utility companies, public services, banks, lending companies, insurance, and other organizations with high volumes of repetitive payments.

What types of payments can it process?

The terminal can be configured for taxes, bills, recurring services, top-ups, ticketing, installments, financial services, or other payment flows required by the project.

Can you pay by card and cash?

Yes. The solution can accept card and cash, with banknote verification, change dispensing, and receipt issuance, depending on the chosen configuration.

Are contactless payments available?

Yes. The terminal can accept contactless payments with card, phone, or NFC-compatible devices.

Does the solution reduce counter congestion?

Yes. Simple and repetitive payments are moved to a self-service flow, which reduces pressure on staff and shortens wait times.

Can it integrate with the systems we already use?

Yes. The solution can be connected with existing systems, payment processors, fiscal compliance, databases, or internal platforms, depending on the project.

What does the user receive after payment?

The user can receive a receipt, confirmation, ticket, proof of payment, or other document configured according to the organization's flow.

How long does implementation take?

For standard projects, implementation typically takes between 14 and 60 days, depending on configuration, integration, and project complexity.

Will the team know how to use the solution?

Yes. At installation, the team receives training for usage, administration, and basic operations.

Do you offer warranty, maintenance, and service?

Yes. The warranty is 12 months from the signing of the acceptance report, and EasyPay provides maintenance, service, and post-installation support.

How quickly do you respond if a problem occurs?

We typically respond within 24 hours of notification. Within a maximum of 2 business days, we identify the cause of the defect and communicate the remediation solution.

Request a quote for your location

Fill in the form to receive a customized quote and to start your self-service automation project.

Haven’t found the right solution?

Describe your scenario. We will configure a tailored self-service solution.