Contact
Contact
  • EasyPay Service

Service & maintenance for self-service equipment

Technical support, repairs, and maintenance for self-service equipment, both for EasyPay customers and for companies that need service as a standalone offering.

Submit a service request
  • Intervention within 24 h
  • Spare parts in stock
  • Complete maintenance

How we can help you

I purchased equipment from EasyPay
We provide post-implementation support, complete maintenance for kiosks, and interventions for printers, banknote acceptors and dispensers, so that the equipment consistently operates at maximum capacity.
I need support
I need service as a standalone offering
We provide cleaning, programming, and repairs for printers, banknote acceptors and dispensers, touch screens, monitors, scanners, and computers, including for companies that have not purchased equipment from EasyPay.
Request service
  • EasyPay Service

How we work

With over 16 years of experience, 25,000+ kiosks installed, and projects delivered in 28 countries, we combine in-house production capacity with fast integration and full technical support.
01.
Request intake
You send us your request via form/phone/email.
02.
Initial diagnosis
We check the symptoms, history, and usage conditions.
03.
Solution definition
We recommend remote intervention or on-site intervention.
04.
Intervention & remediation
Repair / component replacement / recalibration.
05.
Testing & confirmation
We validate operation and confirm case closure.
06.
Report & prevention
You receive conclusions and recommendations to prevent recurrence.
How you can contact us
Service requests can be submitted by completing the form.
Request service
+40 758 108 418
servce@easypaysystem.ro
Service available for projects in Bucharest and nationwide, depending on the type of request and the equipment configuration.

Why choose us

Differentiators

  • Self-service specialization
  • We know both the equipment and the components that directly influence a kiosk’s operation.
  • Prompt response
  • Requests are taken over and managed within 24 business hours.
  • Complete maintenance
  • We cover both one-off interventions and periodic kiosk maintenance.
  • Parts in stock
  • We have availability for essential components.
  • Post-implementation support
  • We stay with our customers even after delivery, for stable long-term operation.

Common situations where a technical intervention or a preventive check is useful

The terminal no longer processes payments correctly or intermittent errors occur
The printer no longer prints or operates inconsistently
Banknote acceptors or dispensers need cleaning, programming, or checking
The touch screen or monitor responds slowly or displays incorrectly
The scanner no longer reads barcodes correctly
The kiosk computer has delays, freezes, or restarts
The equipment needs periodic preventive maintenance
Spare parts are required for worn or faulty components
  • Already working with us