Digital Reception for modern clinics

The Digital Reception automates check-in and payments, standardises administrative steps, and reduces reliance on staff, providing patients with a clear flow and better control over collections.

The Digital Reception automates repetitive tasks

With over 16 years of experience, 25,000+ kiosks installed, and projects delivered in 28 countries, we combine in-house production capacity with fast integration and full technical support.

01. Accepts both card and cash payments

02. Allows scheduling or rescheduling directly at the kiosk

03. Provides a queue number, if applicable

04. The patient can check in directly at the kiosk

05. Requests patient feedback

06. Prints instructions or other useful files for the patient

07. Equipped with a multilingual interface

08. Displays offers on the screen in standby mode

The benefits of digitising reception

Accurate collections: automatic change, no human errors

Greater efficiency, less reliance on staff

Secure cash: authorised access only, zero fraud

Fewer queues and less crowding

Medical Digital Reception models

With over 16 years of experience, 25,000+ kiosks installed, and projects delivered in 28 countries, we combine in-house production capacity with fast integration and full technical support.

Easy 27 Cash In / Out

A 27″ version with cash and card payment, suitable for locations where cash remains important in the daily flow.

Easy 27

A premium-design model with LED lighting and a 27″ screen, created for locations that want a modern experience and a more elegant visual presence.

Easy 24 Desktop

A compact desktop version, suitable for counters, quick order points, and locations where space must be used efficiently.

Easy 32

Self-service kiosk with a large 32” screen, designed for maximum visibility and intuitive interaction. It processes check-in/out and card payments and allows flexible mounting: in-wall, in-furniture, or on a stand.

Easy 32 Double-Faced

Kiosk with two 32″ back-to-back screens, created for maximum visibility and interaction from both directions in high-traffic areas.

Easy 24 Self-Service Kiosk

A 24″ card-only model with an excellent balance between size, price, and functionality, ideal for quickly automating ordering and payment.

EasyPay solutions in action

Implementation examples in dental clinics.

Case study - Neoclinique Nord

Context

Neoclinique is a dental clinic that aimed to improve the patient experience and streamline reception activities through an integrated digital solution. In an active daily flow, the reception manages multiple types of interactions: check-in, payments, rescheduling, inquiries, guidance, and patient communication. Digitalization was a natural step towards clearer organization of these processes.

Challenge

The main objective was to optimize the patient journey within the clinic and reduce the time spent on repetitive operations. The clinic needed a solution to support the reception team, provide more clarity in the workflow, and allow better control over collections and administrative operations.

Implemented Solution

EasyPay implemented a complex digital reception solution, adapted to Neoclinique’s workflow. The kiosk allows direct check-in, rescheduling, cash and card payments, fiscal receipt issuance, and display of offers or campaigns in standby mode. At the end of the consultation, the doctor enters the service and amount, the patient receives a QR code, scans it at the kiosk, chooses the payment method, and completes the transaction.

Result

The digital reception contributed to a clearer patient flow and more efficient organization of front-desk activities. The team has more time for interactions requiring human support, and repetitive operations can be managed in a standardized manner. The solution offers the clinic more control over collections, updated reports, and a more intuitive experience for patients.

Why EasyPay

With over 16 years of experience, 25,000+ kiosks installed, and projects delivered in 28 countries, we combine in-house production capacity with fast integration and full technical support.

01. Card & Cash

Full payment automation, with card and cash options, banknote validation, change dispensing, and fiscal receipt issuance.

02. Clinic-tailored flow

The digital reception is configured based on the clinic type, the patient journey, appointment volume, and the team’s working method.

03. Operational Integration

The solution can be connected to the clinic software, cash register, payment processor, and the systems required for the project.

04. Operational control

Every transaction and operation is logged, for clearer reports by doctor, shift, payment method, or service.

05. Complete Implementation

EasyPay covers configuration, installation, testing, team training, and the support required for launch.

06. Ongoing Support

We provide service, maintenance, and technical assistance for stable operation after implementation.

The workflow

With over 16 years of experience, 25,000+ kiosks installed, and projects delivered in 28 countries, we combine in-house production capacity with fast integration and full technical support.

01.

Flow analysis

We understand the patient journey and reception activity.

02.

Solution recommendation

We choose the right model for space, volume, and integration.

03.

Flow configuration

We set up the required flows.

04.

Integration testing

We verify kiosk operation, integration with the clinic software, cash register, and payment processor before launch.

05.

Installation & training

We install the equipment and train the team.

06.

Post-launch support

We provide assistance, adjustments, and maintenance.

Who is implicat

On the client side

Manager / operations lead

Helps us understand how the location operates and validates the flow.

IT / technical

Gets involved only if the project requires integration with existing systems.

On the EasyPay side

Project Manager

Coordinates the project and communication throughout the implementation.

Technical team

Configures, installs, tests, and provides post-launch support.

Questions & answers

What is a digital reception for medical clinics?

A digital reception is a self-service kiosk that takes over repetitive clinic operations, such as patient check-in, payments, rescheduling, fiscal receipt issuance, and displaying information or campaigns.

How does kiosk payment work after the consultation?

After the consultation, the doctor enters the service and amount into the system. The patient receives a QR code, scans it at the kiosk, checks the payment details, chooses card or cash, and receives the fiscal receipt.

Does the digital reception integrate with the clinic software?

Yes. The digital reception integrates with the clinic software, the cash register, and the payment processor, so operations and transactions are recorded automatically.

Can the kiosk also accept cash payments?

Yes. The kiosk can accept cash, validate banknotes, dispense the correct change, and issue a fiscal receipt, without reception handling money directly.

What happens if the patient does not know how to use the kiosk?

The flow is intuitive and guided step by step. The patient scans the QR code, checks the amount, chooses the payment method, and completes the transaction, and the team can step in as needed.

Does the digital reception replace clinic staff?

No. The digital reception takes over repetitive tasks, so the team has more time for patients who need explanations, guidance, or personalised support.

What operations can the patient do directly at the kiosk?

Depending on the clinic flow, the patient can check in, pay for medical services, reschedule, and receive useful information directly on the screen.

What reports can clinic management see?

Management can track transactions, amounts, payment methods, fiscal receipts, and operations by shift, doctor, or service, depending on the system configuration.

Is a digital reception suitable for dental clinics?

Yes. A digital reception is suitable for dental clinics, medical clinics, diagnostic centres, polyclinics, and other units with a steady flow of patients and recurring payments.

How long does it take to implement a digital reception?

The duration depends on the clinic flows, integration with the medical software, and the chosen configuration. The process includes analysis, configuration, integration, testing, installation, training, and post-launch support.

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